MACSSON ETIENNE

3635 Whitehall Dr. Apt. # 206, West Palm Beach, FL 33401 ∙ (561) 537-1186 ∙ Maxakae@gmail.com

Results-oriented IT Professional with hands-on academic background and proven ability to excel in fast-paced, high-pressure environments. Ability to effectively communicate with technical and non-technical staff.

PROFESSIONAL SUMMARY

Problem Solving

Performs troubleshooting analysis of servers, workstations and associated systems
Assesses needs, defines requirements and provides creative and effective solutions
Executes quick decisions in a fast-paced environment

Communication

Communicates effectively in diverse settings
Develops detailed and accurate documentation

Teamwork

Collaborates effectively with technical and non-technical staff
Supervises, trains and delegates duties effectively in a team environment

TECHNICAL SUMMARY

Software:	Microsoft Office Suite, Microsoft Virtual PC, VMWare, Ghost, IOS
Operating and Network Operating Systems:	Windows 7, Windows Vista, Windows XP, Windows 2000 Professional, Windows Server 2012, Windows Server 2008
Networking:	Windows Server 2008, Windows Server 2003, Windows Server 2000, Windows NT Server, TCP/IP, DNS, WINS, UNIX, Linux, Novell, Directory Services: Active Directory, Frame Relay, ISDN, DHCP, Network Topology (LAN/ WAN/ Star/ Ring)
Hardware:	Cisco Routers and Switches, Dell, HP, Network Hardware (Hubs/ Switches/ Routers, Bridges/ Cabling), Server Routers, Basic Computer Hardware

PROFESSIONAL EXPERIENCE

Teleperformance, FT. Lauderdale, FL May 2015 to Present

iOS Tier 2 Advisor

Teleperformance, Ft.Lauderdale, FL

iOS Technical Support Jan 2015 to Mar 2015

G4S, West Palm Beach, FL May 2013 to Jan 2015

Custom Protection Officer

Completing Security Clearance for a position in Afghanistan May 2012 to April 2013

ITT Exelis, Camp Bondsteel, Kosovo October 2011 to April 2012

Force Protection Supervisor

G4S, Camp Bondsteel, Kosovo

Force Protection Specialist, Global Risks May 2008 to October 2011

Wackenhut Corp,

Nuclear Security Officer, Port St Lucie,FL July 2006 to May 2008

U.S. Marine Corps, Worldwide June 2002 to June 2006

Platoon Sergeant (January 2005 to June 2006)

Team Leader (October 2002 to December 2004)

Introductory Military Trainee (June 2002 to September 2002)

EDUCATION

Keiser University, Ft.Lauderdale,FL Feb 2015 to Present

A.S. Information Technology

New Horizons Computer Learning Centers, West Palm Beach, FL

CompTIA A+, CompTIA Network+. Completed: April 2014

Marine Corps Institute, Washington, D.C.

Leadership Training Course Completed: June 2003

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